Join Capgemini's dynamic team, where we ensure seamless connectivity and superior customer experiences through proactive network monitoring. This role is central to our Telecom and ISP operations, focusing on critical network and service platforms. You will deepen your expertise in a collaborative environment, driving operational excellence.

This position is for experienced professionals within our Manufacturing & Operations Engineering community, offering a permanent role within Capgemini Engineering.

Key responsibilities include monitoring Voice and Video service platforms, adeptly handling incidents impacting voice, SIP, video, and collaboration services. You will actively participate in troubleshooting and service restoration, analyzing service-impacting events, and supporting maintenance activities. The role also involves maintaining operational reports and documentation, contributing to 24x7 NOC operations.

Your role will focus on Industrial Operations Engineering, acting as a key contributor in complex environments. You will proactively understand client needs, manage costs and profitability for your work area, and plan projects. This position requires looking beyond immediate problems to grasp wider implications, acting as a facilitator and coach to move teams forward.

Essential technical skills for this role encompass a strong understanding of SIP, VoIP, and Unified Communication concepts. Proficiency in Voice/Video troubleshooting, familiarity with NOC monitoring tools, and a solid grasp of incident management processes are mandatory.

This position is designed for experienced professionals seeking to contribute to cutting-edge projects and overcome technical challenges within the manufacturing and operations engineering domain.