Join Capgemini Engineering, a global leader in engineering services, and contribute to shaping the future of technology. We empower engineers, scientists, and architects to drive innovation for the world's leading companies. Our experts provide unique R&D and engineering services across all industries, from autonomous vehicles to life-saving robotics. Discover a career filled with opportunities to make a difference and experience diverse challenges daily.

We are seeking a dedicated Consumer Incident & Complaint Management Specialist to support our Life Sciences and Healthcare clients. This role is crucial in maintaining the highest standards of product quality, regulatory compliance, and consumer safety. You will be empowered to shape your career within a collaborative global community and inspired to reimagine what's possible.

In this vital role, you will ensure the accurate and compliant processing of consumer incidents and product quality complaints. Your responsibilities include reviewing complaint records for completeness and accuracy, validating product details and supporting documentation, and managing complaint queues to meet service level agreements.

You will coordinate with various internal teams and stakeholders to resolve data discrepancies and identify potential safety or quality signals for escalation. Maintaining detailed complaint records and preparing operational reports on complaint volumes, quality trends, and performance metrics are key aspects of this position. You will also support investigations, CAPA activities, and process improvement initiatives.

Ideal candidates possess strong domain knowledge in regulated industries such as Life Sciences, Pharmaceuticals, Biotechnology, Medical Devices, or Healthcare. You should have hands-on experience in Compliance, Regulatory Operations, Quality Assurance, or Quality Systems.

Essential qualifications include a working understanding of Quality Management System (QMS) principles, data integrity, controlled documentation, and compliance procedures. Prior experience with complaint record handling, post-market quality cases, investigations, or case processing is required. We are looking for experienced professionals with 2-5 years of relevant experience.