Join a leading technology and transformation practice focused on unlocking the value hidden within vast datasets. We guide companies in managing data from diverse sources, transforming it into actionable insights that drive fact-based decision-making and create a competitive advantage.

Our expertise spans business intelligence, data management, performance management, and advanced analytics, including big data, cloud, cognitive, and machine learning technologies. This role is a key part of our Engineering practice.

As a Production Support Analyst (L3), you will provide crucial L1/L2 support, ensuring service level agreements are met. Your responsibilities include investigating incidents, conducting root cause analysis, and driving timely resolutions.

You will manage ServiceNow tickets, changes, and production deployments, while actively monitoring application health and troubleshooting data or reporting issues. Collaboration with infrastructure, application, and database teams is essential. You will also communicate incident updates, maintain operational documentation, and contribute to ongoing process improvements and automation initiatives.

We are seeking a Production Support Analyst with robust experience in incident management, troubleshooting, stakeholder communication, and supporting data and analytics platforms.

Essential skills include strong analytical and troubleshooting capabilities, familiarity with ITIL processes (Incident, Problem, Change Management), and a solid understanding of Snowflake, Power BI, and data platforms. Excellent communication and stakeholder management skills are vital, as is the ability to thrive in a fast-paced support environment.