Join our Technology & Transformation: Engineering practice focused on unlocking the value within vast data landscapes. We provide strategic guidance and implementation services to manage data from diverse sources, transforming it into actionable insights that drive fact-based decision-making and create a competitive advantage. Our expertise spans business intelligence, data management, performance management, and cutting-edge analytics technologies like big data, cloud, and machine learning.

Provide comprehensive L1/L2 production support, ensuring strict adherence to Service Level Agreements (SLAs). Investigate and troubleshoot incidents, conduct root cause analysis, and drive swift resolution. Manage ServiceNow tickets, facilitate changes, and oversee production deployments. Monitor application health, diagnose data and reporting issues, and collaborate effectively with infrastructure, application, and database teams. Communicate critical incident updates and maintain essential operational documentation. Contribute to ongoing process improvements and champion automation initiatives.

We seek a Production Support Analyst with proven experience in incident management, effective troubleshooting, clear stakeholder communication, and robust production support for data and analytics platforms. A strong analytical mindset and experience with ITIL processes (Incident, Problem, Change Management) are essential. Familiarity with Snowflake, Power BI, and various data platforms is highly desirable. Excellent communication and stakeholder management skills are crucial for success in this fast-paced support environment. Must possess proficiency in Production Support, ServiceNow, Power BI, Snowflake, Control-M, SnapLogic, and Python.