EY is a global leader in assurance, tax, transaction, and advisory services, fostering a culture of growth and development. We are seeking passionate individuals to join our team and contribute to building a better working world. Our focus is on your potential, offering opportunities and creative freedom to help you become your best professional self through a personalized career journey.

The Consultant - Workforce Advisory role is part of the National PAS WKFA team, focusing on aligning people strategies with business objectives. This involves transforming organizations by placing employees at the center of change, ensuring the right talent, skills, and cost structures are in place for a competitive advantage.

Our expertise spans Organization and Workforce Transformation, Change Experience & Learning, Purpose, Culture and Leadership, and HR Transformation, Systems and Rewards. We leverage proprietary tools and platforms to drive sustainable change and reimagine the future of work.

As an HR Generalist for Employee Lifecycle management within the Bangalore GCC HR Shared Services, you will be instrumental in operational execution, case support, and data stewardship. Your responsibilities include:

- Managing end-to-end employee lifecycle transactions, from hires to exits, ensuring accuracy and compliance. - Validating approvals, effective dates, and downstream impacts before executing transactions. - Maintaining detailed case records, audit trails, and closure notes in the HR helpdesk system. - Collaborating with HRBPs, payroll, and other process owners to resolve data discrepancies. - Supporting knowledge transfer activities and providing process feedback. - Identifying recurring issues and recommending process improvements. - Triaging employee and manager HR cases, assigning appropriate priority and ownership. - Resolving in-scope HR cases within service level agreements using defined policies and guides. - Performing employee profile lookups in Workday or similar HCM platforms for validation. - Escalating complex or sensitive cases to specialist teams with clear summaries. - Monitoring assigned queues, case aging, and SLA performance, escalating risks as needed. - Adhering strictly to data privacy, identity verification, and confidential information handling requirements. - Sharing observations on repeat queries and process gaps to enhance service quality.

To excel in this role, you must possess a strong HR operations mindset, balancing employee experience with policy adherence and service controls. A high degree of attention to detail, data accuracy, and documentation discipline is essential for audit-ready execution. You should demonstrate clear written communication and professional stakeholder follow-through, with the ability to manage global hand-offs effectively.

Comfort operating within a GCC or shared services model, including managing SLAs, queues, escalations, and governance reviews, is expected. You must be able to learn process nuances quickly, ask structured questions, and convert knowledge into practical application. Sound judgment in handling confidential employee information and escalating sensitive matters appropriately is crucial.

Key technical skills include hands-on experience (3-5 years) in employee lifecycle management within HR operations, GCC, GBS, or shared services. Familiarity with HR ticketing systems, case documentation, SLA management, and employee data confidentiality is mandatory. Proficiency in using HR systems like Workday HCM or SAP SuccessFactors for data lookup and transactions, alongside experience with ServiceNow HRSD or comparable case management workflows, is required. Strong business English is essential for supporting global stakeholders.

Preferred qualifications include experience in Pharma/life sciences HR operations, exposure to BOT/transition environments, process documentation, knowledge base governance, and awareness of data privacy regulations like GDPR.