Join EY as a Consultant in Workforce Advisory, contributing to a global leader in assurance, tax, transaction, and advisory services. We foster a culture of growth, offering training, opportunities, and creative freedom to help you build your best professional self.

This role is part of our National sector-agnostic teams, providing a well-rounded experience. Specifically, you'll be in People Consulting, helping clients align their people strategy with business goals and drive transformation by placing Humans@Center. Our approach empowers organizations to reimagine their workforce, ensuring they have the right talent, skills, and cost-effectiveness for a competitive advantage.

Key areas include Organization and Workforce Transformation, Change Experience & Learning, Purpose, Culture and Leadership, and HR Transformation, Systems and Rewards. We leverage proprietary tools and platforms to deliver innovative solutions.

As an HR Generalist supporting the Bangalore GCC HR Shared Services, you will manage the end-to-end employee lifecycle. This includes processing hires, transfers, job changes, and exits while ensuring data accuracy and compliance with HR policies and data privacy requirements.

Your responsibilities involve validating approvals, maintaining accurate case records with audit trails, and coordinating with various HR stakeholders, including HRBPs and payroll. You will triage and resolve employee HR cases within agreed service levels using established guides and knowledge articles.

Key tasks include maintaining detailed case notes, performing employee profile lookups in HR systems, and escalating complex cases to specialist teams. You'll also monitor queues, track SLA performance, and identify recurring issues or trends to recommend process improvements. Strict adherence to data privacy and confidential information handling is essential.

We require 3-5 years of mandatory experience in HR operations, specifically within HR shared services, GCC, or GBS environments. Hands-on experience with employee lifecycle management, HR ticketing systems, case documentation, and SLA management is crucial.

Proficiency in using HR systems for data lookup and transaction execution is expected. Experience with Workday HCM or SAP SuccessFactors for employee data management, along with exposure to ServiceNow HRSD or similar case management workflows, is necessary. Strong business English and the ability to support global stakeholders are essential.

Ideal candidates possess a strong HR operations mindset, high attention to detail, and excellent stakeholder follow-through. You should be comfortable working within a shared services model with defined SLAs and governance reviews, demonstrating sound judgment in handling confidential information.