Consultant - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Bangalore

EY

3–5 yrs Bengaluru Full Time Hybrid (office + remote)
EY logo
Posted : yesterday
Actively hiring

Job description

Join a global leader in assurance, tax, transaction, and advisory services as a Consultant in Workforce Advisory. We foster a culture of growth, providing extensive training and opportunities for you to develop into your best professional self. This role is part of National PAS WKFA CNS PC, focusing on strategically aligning people initiatives with business objectives. We place Humans at the Center of transformation, helping organizations drive sustainable change through their workforce. Our approach empowers clients to build a competitive advantage by ensuring they have the right talent, skills, and roles at the optimal cost.

Responsibilities

As an HR Generalist for Employee Lifecycle, you will support the Bangalore GCC HR Shared Services operations. Your responsibilities include managing end-to-end employee lifecycle transactions such as hires, transfers, job changes, and exits. You will validate approvals, maintain accurate case documentation in HR helpdesk systems, and coordinate with various teams to resolve discrepancies. This role involves triaging HR cases, resolving them within service levels, and performing data lookups in HR systems like Workday or SAP SuccessFactors. You will also escalate complex cases and monitor queue performance, ensuring adherence to data privacy and confidentiality requirements.

Qualifications

We require 3-5 years of hands-on experience in employee lifecycle management within HR operations, GCC, GBS, or shared services. Essential skills include proficiency in HR ticketing systems, SLA management, and maintaining employee data confidentiality. A working knowledge of HR systems for executing transactions and resolving queries, coupled with exposure to Workday HCM or SAP SuccessFactors, is crucial. Experience with ServiceNow HRSD or a comparable case management workflow is also necessary. Strong business English and the ability to support global stakeholders are mandatory. Candidates with a Bachelor of Business Administration, Master of Business Administration, or a PG Diploma in Human Resource Management are encouraged to apply.

Essential Skills

Employee Lifecycle ManagementHR OperationsGCC/Shared ServicesHR Ticketing SystemsSLA ManagementData ConfidentialityWorkday HCMSAP SuccessFactorsServiceNow HRSDBusiness EnglishStakeholder Management

Good to Have

Pharma HR OperationsLife Sciences HR OperationsRegulated Industry HR OperationsBOT TransitionsKnowledge TransferProcess DocumentationKnowledge Base GovernanceRoot Cause AnalysisContinuous ImprovementGDPRHR ComplianceAudit Support

Highlights

  • Actively hiring

More Details

RoleConsultant - PAS WKFA - National - CNS - PC - WORKFORCE ADVISORY - Bangalore
IndustryManagement Consulting
DepartmentHuman Resources, Operations
Employment TypeFull Time, Hybrid (office + remote)

About the Company

EY Global Delivery Services ( EY GDS) logo

EY Global Delivery Services ( EY GDS)

Management Consulting

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