Join our dynamic team as a ServiceNow Developer, operating at the Consultant level. This role is central to ensuring business continuity and achieving organizational goals through expertise in IT Service Management (ITSM). We are seeking a results-driven individual with a strong background in ServiceNow development to enhance our enterprise technology solutions.

Key responsibilities include gathering and analyzing business requirements for ITSM processes, configuring and customizing ServiceNow modules such as Virtual Agent, Event Management, Performance Analytics, Request Management, Knowledge Management, and CMDB/Asset Management. You will also develop and maintain Service Catalog items, build automation using Flow Designer, configure UI Policies and scripts, and design/develop REST-based integrations. Supporting production environments, troubleshooting defects, and assisting with ServiceNow upgrades are also integral parts of this role. Ensuring solutions align with ServiceNow best practices, governance, and ITIL standards is paramount.

The ideal candidate possesses 4-6 years of experience as an ITSM Developer with a deep understanding of ServiceNow's data model, architecture, and integration frameworks. A solid grasp of ITIL processes and enterprise service management concepts is essential. Proficiency in specific ServiceNow areas like Integration, UI Builder, and UI Policies is required. Excellent communication, stakeholder management, and documentation skills are crucial for collaborating effectively with cross-functional teams and process owners.