Join our dynamic Technology Strategy & Transformation team as a Consultant specializing in AMS Support & Delivery. This role is pivotal in ensuring our enterprise technology functions as a powerful engine for both operational excellence and future innovation. You will be instrumental in implementing, enhancing, and supporting Order Management Systems (OMS) to drive growth and maintain seamless operations.

Your expertise will directly contribute to optimizing critical business processes and integrating various systems. If you are passionate about leveraging technology to achieve business objectives and thrive in a collaborative environment, this is an excellent opportunity to advance your career.

Engage in the full lifecycle of OMS projects, from implementation and enhancement to production support. This includes gathering and analyzing business requirements, preparing detailed functional specifications, and documenting processes. You will configure and manage OMS workflows for order capture, fulfillment, inventory, shipping, and returns.

Collaborate closely with stakeholders to translate business needs into effective functional solutions. Coordinate with development, QA, and integration teams throughout project execution, supporting integrations with ERP, WMS, CRM, and payment gateways. Assist in API validation, functional testing, and troubleshooting of system and integration issues. You will also prepare test cases, support various testing phases, and manage defect resolution using tools like Jira or Azure DevOps.

We are seeking an IT professional with 3-6 years of experience, particularly with Order Management Systems. Experience in OMS implementation, enhancement, testing, or production support is essential. While retail/eCommerce domain experience is preferred, exposure to cloud platforms like Azure or AWS is also advantageous.

Familiarity with CI/CD, DevOps concepts, and microservices-based applications is beneficial. A strong understanding of incident and release management processes, coupled with excellent analytical, problem-solving, communication, and interpersonal skills, is required. The ability to work effectively in cross-functional teams, manage multiple tasks, and meet deadlines is crucial. A Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field is necessary.