Join Collab UC and become an integral part of our team focused on delivering seamless connectivity, operational excellence, and superior customer experiences. We specialize in proactive network monitoring and incident management within the Telecom and ISP sectors. This is a fantastic opportunity to build your expertise in telecom operations while supporting critical network and service platforms in a collaborative environment.

At Capgemini, we empower our employees with diverse career paths and internal growth opportunities. You'll have the chance to work on cutting-edge tech and engineering projects with industry leaders, and contribute to solutions that address significant societal and environmental challenges.

Provide robust Level 2/3 support for Cisco Unified Communications (UC) environments, ensuring optimal performance and high availability.

Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM), including intricate call routing, media resources, and voice services.

Expertly manage and support voice protocols such as SIP, H.323, and MGCP.

Integrate and resolve issues within Cisco UC solutions, encompassing CUC (Unity Connection), UCCX, CVP, Voice Gateways, and CUBE.

Conduct real-time troubleshooting for voice call failures, quality degradation, signaling issues, and gateway-related incidents.

Analyze logs, traces, debugs, and packet captures across various UC products, Voice Gateways, and CUBE.

Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.

Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto Attendant, and B-ACD solutions.

Offer support for Cisco Jabber and Mobile & Remote Access (MRA) environments.

Lead and manage critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.

Coordinate effectively with multiple stakeholders, vendors, and support teams during service disruptions and major incidents.

Adhere strictly to ITIL processes for Incident, Problem, and Change Management.

Perform detailed Root Cause Analysis (RCA) and propose corrective and preventive actions.

Participate in 24x7 operational support and rotational shift coverage.

Possess strong hands-on experience with Cisco Unified Communications Manager (CUCM).

Demonstrate expertise in Call Routing, Media Resources, Dial Plans, and Voice Call Flows.

Exhibit solid knowledge of voice protocols, including SIP, H.323, and MGCP.

Have a good understanding of voice codecs and media negotiation.

Showcase hands-on experience with Cisco Unity Connection (CUC), UCCX, CVP, Voice Gateways, and Cisco Unified Border Element (CUBE).

Proven experience in troubleshooting PRI (T1/E1), FXO/FXS, CME, and CUE.

As an experienced professional, you are expected to be fully competent in your area, acting as a key contributor in complex or critical environments. You will proactively understand and anticipate client needs, manage costs and profitability for your work area, and manage your own agenda to meet agreed targets.

Develop project plans within your area and look beyond immediate problems to consider wider implications. You will also act as a facilitator and coach, driving teams forward. This role is a permanent contract within Capgemini Engineering.