Join Oracle's Cloud Infrastructure (OCI) team, a dynamic group building cutting-edge Infrastructure-as-a-Service technologies. We're dedicated to providing best-in-class cloud services that power businesses worldwide. Our team fosters an energetic, creative, and collaborative environment, valuing employee growth, training, and work-life balance.

As we experience rapid global expansion, our Customer Operations team plays a crucial role in ensuring enterprise clients receive prompt and effective solutions. You'll be assisting a diverse range of customers, from emerging startups to Fortune 500 companies. This role is ideal for those eager to delve deep into cloud technologies and deliver exceptional customer experiences, working alongside passionate cloud computing experts who prioritize customer success.

Deliver outstanding customer service, technical assistance, and training to both internal and external clients.

Continuously learn and support innovative technologies, providing prompt and accurate responses to customer inquiries via chat, ticketing, and forums.

Employ advanced troubleshooting techniques to devise unique solutions for customer needs, effectively assessing and escalating priorities for timely issue resolution.

Resolve issues accurately and efficiently, maintaining open communication with customers through various platforms.

Uphold the highest standards of confidentiality and security for customer accounts and company assets.

Participate in a rotational weekend support schedule for Oracle Cloud Infrastructure, potentially with short notice.

Prepare service evaluations, recommending process improvements based on common technical forum queries, and develop customer-facing or internal documentation as required.

Communicate customer needs and insights to the leadership team, demonstrating a passion for technology and troubleshooting complex problems.

Collaborate effectively with team members and cross-functional teams.

A minimum of three years of experience in a technology-related field is required.

Possession of Cloud Associate/Professional Certifications from any cloud provider, with OCI-preferred, is essential.

Demonstrate an in-depth understanding of IaaS and PaaS concepts, including Identity, Compute, and Networking.

Possess deep knowledge of SSO, SAML, OAuth, Identity Fusion integration, Multi-Factor Authentication, Rest APIs, and Identity Providers.

Familiarity with industry compliance and security standards such as HIPAA and ITIL is necessary.

While a BS degree in Computer Science or Mathematics, or equivalent experience, is preferred, previous experience in a Support Service industry is also advantageous.

Experience in one or more of the following areas is highly valued: Cloud Storage, Cloud Computing, Operating Systems, or Middleware.