Lead a team of Cloud Solution Architects within Microsoft's Customer Success organization, focusing on our largest global accounts. This role offers a unique opportunity to shape AI transformation at scale, working across time zones and engaging with senior executives. You will leverage your expertise to empower your team, drive customer outcomes through AI Business Solutions, and contribute to Microsoft's mission of empowering every person and organization on the planet.

Join a global, collaborative team dedicated to delivering measurable business value from Microsoft AI and Cloud technologies. We foster a culture of respect, integrity, and accountability, where innovation and continuous learning are paramount.

Drive customer engagement by enhancing account coverage and technical capacity, particularly in AI and Copilot solutions. Ensure valuable customer interactions and facilitate feedback loops with Engineering and Product teams.

Provide strategic leadership in guiding customers through their AI and Copilot journeys, encompassing M365 Copilot, Copilot Studio, D365, and Power Platform. Oversee cloud endpoint management and virtualization solutions, while ensuring the growth of the D365 and Power Platform customer base.

Champion team development through targeted training programs like Tech Boost and Tech Excel, focusing on both technical skills and business value articulation. Foster a learning culture and facilitate knowledge sharing across the CSA community.

Proactively identify, escalate, and mitigate blockers to accelerate solution deployment and usage. Focus on operational excellence by aligning technical and business objectives with key metrics and driving rigorous execution.

Ensure the delivery of exceptional customer experiences within Unified Support and Value-Added Services (VAS) engagements, creating opportunities for growth and realizing customer investment value.

A Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field is required, along with at least 8 years of experience in cloud/infrastructure technologies, IT consulting, systems administration, network operations, software development, architecture, or consulting. A minimum of 3 years of people management experience, including managing consultant practice managers, technical sales managers, or technical architect managers, is essential.

Preferred qualifications include a Bachelor's degree with 12+ years of relevant experience, or a Master's degree with 8+ years of experience. Significant customer-facing experience (6+ years), experience leading technical projects or teams (6+ years), and cloud technical certifications (e.g., Azure, AWS) are highly valued. Additionally, 5+ years of people management experience and functional/technical certifications in Microsoft Dynamics 365 or other SaaS solutions are beneficial.