Join a dynamic team focused on empowering the Retail & Consumer Goods sector with cutting-edge Microsoft solutions. This role offers a unique opportunity to bridge industry expertise with technical capabilities, crafting scalable solutions that address complex business and technical challenges. You'll champion customer success, foster an inclusive environment, and drive innovation through deep collaboration.

As a Senior Cloud Solution Architect, you will be a pivotal technical advisor, dedicated to translating customer and partner needs into impactful, industry-aligned solutions. You will lead critical engagements, guide cross-functional teams, identify avenues for increased solution adoption, and proactively remove obstacles to ensure customer success. This position is ideal for those looking to expand their architectural and customer success acumen, develop strategic cross-solution approaches, and maximize the value customers derive from their Microsoft investments.

Drive business impact by delivering solutions aligned with established company methodologies and best practices, ensuring complex customers achieve operational readiness and meet their business objectives. Facilitate long-term organizational adoption and customer satisfaction through change management expertise. Architect well-defined, secure, resilient, AI-enabled, and cost-optimized solutions to enhance customer retention and expansion. Articulate the value of Unified solutions and collaborate with sales teams on consumption plans. Identify and capitalize on cross-solution opportunities for consumption and usage expansion, especially in enhanced solutions, by understanding customer business value and Microsoft's proposition. Build trust with customers and partners through strategic consultation, active listening, and respectful challenge, shaping requirements to enhance architectures and solutions.

Proactively identify and assess industry trends and customer insights to map architecture and digital transformation solutions to business outcomes. Capture and execute opportunities in designated systems, working collaboratively across the organization. Mitigate blockers using appropriate tools and processes to expedite solution deployment and value realization. Apply broad business, technical, and industry knowledge to meet IT requirements and resolve constraints. Operate with high operational excellence, adhering to proven practice standards throughout all sales activities and maintaining accurate pipeline updates. Orchestrate cross-team collaboration to achieve customer objectives and improve satisfaction. Manage business and technical risks proactively, adapting methodologies and applying governance principles to minimize risks. Ensure work compliance with industry and Microsoft guidelines, prioritizing competing demands to align with business goals.

A Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, coupled with a minimum of 7 years of experience in cloud/infrastructure technologies, IT consulting, systems administration, network operations, software development, or related technical fields, is required. Alternatively, equivalent practical experience will be considered.

Preferred qualifications include a Bachelor's Degree in a relevant field with 12+ years of experience, or a Master's Degree in a relevant field with 8+ years of experience in cloud infrastructure, technology solutions, practice development, or architecture. Additionally, 6+ years of experience in a customer-facing role and 6+ years of experience leading technical projects are highly desirable. Possessing technical certifications in cloud platforms such as Azure, AWS, or Google Cloud, along with security certifications, is also a significant advantage.