Join our dynamic Financial Services Cloud Operations team, responsible for supporting critical cloud-based applications and customer environments. We ensure the seamless operation of systems that power payments, lending, risk management, and more for banks and financial institutions.

Our team provides round-the-clock support, collaborating closely with product engineering, customer support, DevOps, and SRE teams. We are dedicated to maintaining secure, reliable, and highly available services through proactive monitoring, swift incident resolution, automation, and continuous process enhancement.

Please note, this role requires participation in 24x7 rotational shifts, including night shifts.

Key responsibilities include deploying, administering, and maintaining cloud applications, operating systems, middleware, and servers. You will configure infrastructure, monitor system health, and analyze performance trends to ensure high availability.

Manage batch processing, workload scheduling, and identity and access management. Apply essential security patches and upgrades, investigate production incidents, and coordinate escalations.

Contribute to root cause analysis, disaster recovery planning, and CI/CD pipeline support. Maintain up-to-date operational procedures and documentation, while effectively communicating incident status to stakeholders.

Identify opportunities to boost operational efficiency, service reliability, and security. This role demands flexibility to work in 24x7 rotational shifts, including nights.

We are seeking candidates with hands-on experience in cloud application and production environment support, coupled with solid operating system, server, and middleware administration skills. Familiarity with monitoring tools, performance analysis, and incident management is crucial.

Essential qualifications include experience with batch processing, job scheduling, and understanding identity and access management and security practices. Proficiency in patching, upgrades, backups, restores, disaster recovery, DevOps principles, CI/CD, and automation is required.

Strong analytical and problem-solving abilities, excellent communication, technical documentation, and collaboration skills are vital. A willingness to embrace 24x7 rotational shifts, including night shifts, and take ownership of support issues is mandatory.