Join our team as a Cloud DevOps Engineer, playing a vital role in managing a dynamic e-commerce solution built across on-premise and cloud infrastructures. You will be instrumental in maintaining and enhancing our client's business platforms, ensuring site reliability and overall platform stability. This role involves responding to critical incidents, providing expert support for complex problems, executing essential changes, and contributing to projects focused on platform improvement and re-engineering.

We are seeking a proactive individual to collaborate with internal specialist teams and external third-party suppliers, consistently delivering exceptional results for our clients. A key aspect of this role is actively driving our shift-left strategy through innovative tools, automation, streamlined processes, and self-service functions designed to empower both business and IT teams. Strong business communication skills are essential for effective stakeholder engagement.

Responsibilities include configuring and optimizing hybrid and cloud-native systems, expertly handling major incident management within SLA parameters, and maintaining data integrity and access control using advanced operational tools. You will also strategize Cloud cost optimization initiatives and proactively identify preventive mechanisms to mitigate the risk of service disruptions. A proactive work ethic is crucial, involving anticipating operational needs, identifying risks and improvement opportunities early, and taking full ownership of preventive actions until completion.

Your contributions will also extend to major vulnerability patching, system upgrades/migrations, and comprehensive reporting. You will execute and coordinate root cause analysis for P1/P2 incidents, plan and manage major deployments, and develop automation scripts to boost operational efficiency. Ensuring training materials and technical documentation for both new and existing operating processes are current is also a key responsibility. You will report on key metrics to the service manager and actively participate in our Agile way of working, including planning sessions, retrospectives, and showcases. Documenting and tracking issues, along with reasonable steps taken, within the ticket management system is required. Please note, flexibility to work in shifts is a mandatory requirement for this position.

Collaborate with internal specialist teams and third-party suppliers to deliver outstanding client results. Drive our shift-left strategy through tools, automation, process, and self-service functions. Configure and optimize hybrid and cloud-native systems effectively. Manage major incidents within SLA scope and ensure data integrity and access control. Strategize cloud cost optimization and proactively identify risks to prevent service disruptions. Execute major vulnerability patching, system upgrades/migrations, and reporting. Coordinate root cause analysis for P1/P2 incidents and manage major deployments. Develop automation scripts to enhance operational efficiencies and maintain updated documentation. Report key metrics to the service manager and contribute to Agile ceremonies.

Possess a strong technical aptitude with an organized, process-driven work ethic. Bring 3-5 years of relevant experience in managing Linux and Windows systems. Demonstrate strong working experience with public clouds like AWS, Azure, or GCP. Exhibit strong experience in setting up and configuring monitoring tools (e.g., Prometheus, Grafana, Zabbix). Showcase strong experience with log management tools such as ELK or Loki. Have hands-on experience with cloud provisioning tools like Terraform or CloudFormation (advantageous). Possess hands-on experience with Docker/Kubernetes (advantageous). Proficiency in scripting languages like Python is an advantage. Have good knowledge of SQL and NoSQL databases (e.g., MySQL, Oracle, PostgreSQL, DynamoDB, MongoDB). Exhibit strong written and verbal communication skills with a history of high customer satisfaction. Prior experience with Jira/Confluence or other service management tools is required. Experience working in an Agile environment is an advantage. An understanding of ITIL practices is ideal.