Join EY and build a career that's as unique as you are. EY is a global leader in assurance, tax, transaction, and advisory services, with technology at our core. Client Technology is dedicated to driving growth and solving complex business challenges through innovative technology solutions.

As part of Client Technology Operations & Support (O&S), you will collaborate with global teams, vendors, and business stakeholders. Your role will be crucial in identifying opportunities, accelerating innovation, and enhancing operational efficiency. You'll leverage AI, automation, and emerging technologies to deliver tangible business value.

Define and execute the O&S AI, Innovation, and Automation strategy, aligning with Client Technology goals and business priorities. Lead the identification, evaluation, and prioritization of AI, automation, and operational excellence initiatives. Manage the entire innovation portfolio lifecycle, from idea generation and business case development to implementation and value realization. Cultivate strategic relationships with external partners and technology vendors, overseeing Statements of Work and program delivery.

Drive the adoption of AI-enabled capabilities and automation platforms to boost operational efficiency, governance, service quality, and customer experience. Build trusted relationships with senior business and technology leaders, translating operational challenges into scalable solutions. Provide essential leadership reporting, governance oversight, and benefits tracking to ensure innovation investments yield measurable business outcomes.

The role demands significant experience in leading enterprise AI, automation, innovation, or technology transformation initiatives, with over 10 years of relevant work history. Extensive experience managing third-party vendors, solution providers, and strategic technology partnerships is essential. You must have a proven track record in developing business cases, benefit models, and investment proposals. Experience managing complex programs with diverse stakeholders, technical teams, and external suppliers is required.

A strong understanding of cloud technologies, AI platforms, automation solutions, and service management environments is crucial. Demonstrated experience presenting recommendations, roadmap updates, and business outcomes to senior leadership is necessary. Establishing governance frameworks, tracking benefits, and managing portfolio-level reporting are key aspects of this role.