Lead client engagement and service delivery as a Client Services Leader at NTT DATA, Inc. This full-time role focuses on ensuring an exceptional end-to-end client experience across strategic accounts. You will be instrumental in driving client relationship management, delivery excellence, financial performance, and account growth within a dynamic, matrixed environment.

As the primary owner of client relationships, you will align internal teams to deliver value-driven solutions, maintain high-quality delivery, and achieve profitable growth in line with NTT DATA's strategic objectives. This position offers a unique opportunity to shape client success and drive business expansion.

Spearhead client relationship management by establishing trusted senior stakeholder relationships and leading governance forums. Ensure clear, proactive communication on delivery performance, risks, and opportunities, anticipating evolving client needs.

Drive delivery and operational excellence by overseeing multiple delivery teams, ensuring adherence to contractual commitments, service levels, and quality standards. Monitor account health, manage risks and issues, and implement continuous improvement initiatives to enhance service quality and client outcomes.

Manage financial performance, including revenue, profitability, and forecasting. Develop and execute account-growth strategies, identifying and pursuing cross-sell, up-sell, and new business opportunities. Ensure effective commercial governance and focus on sustainable, profitable account expansion.

Lead and motivate cross-functional teams, fostering a culture of client centricity, collaboration, and continuous learning. Drive employee engagement, talent retention, and capability development. Mentor emerging leaders and ensure adequate capacity and leadership skills to meet client demands.

Collaborate with internal stakeholders across various departments and establish effective account governance mechanisms. Provide timely, data-driven reporting on account health, delivery performance, financials, and growth opportunities to support informed decision-making.

A Bachelor’s degree in Engineering, Technology, Business, or a related discipline is required. A postgraduate qualification in Business Management or a related field is preferred.

Demonstrate significant experience in IT services, consulting, managed services, enterprise delivery, or client-account leadership. Proven track record of managing strategic accounts, complex client engagements, or large delivery portfolios is essential.

Possess proven accountability for client satisfaction, service delivery, revenue growth, margin performance, and people leadership. Experience within a global, multi-practice, matrix organization is a plus.