Join EY and embark on a career path defined by your unique aspirations. Leverage global scale, unwavering support, an inclusive culture, and cutting-edge technology to realize your full potential. Your distinct voice and perspective are vital to enhancing EY's continued success. Together, let's build an exceptional professional journey and contribute to a better working world for everyone.

This role focuses on leading the Client Experience (CX) program within the region, emphasizing the integration of regular, actionable client feedback to continuously elevate client experiences. You will foster strong relationships with leadership and collaborate with account teams to embed CX principles into account management, equipping client-serving teams with a continuous improvement mindset and CXM/CXE capabilities. Providing regular 'voice of the client' insights will be key to shaping go-to-market strategies, mitigating client attrition, and maximizing revenue growth opportunities.

Deliver exceptional client service through stringent quality management and operational excellence. Manage your workload effectively, prioritizing tasks with minimal supervision. Become the go-to subject matter expert for the CX program and its associated tools. Cultivate robust relationships with regional business teams to integrate client feedback seamlessly. Drive increased volume and quality of feedback across the account portfolio. Monitor client feedback trends, identify insights, and disseminate best practices to CX leadership. Present regular 'voice of the client' reports to leadership to inform strategic planning, risk mitigation, and revenue enhancement. Champion innovation, automation, and process streamlining, focusing on efficiency gains aligned with regional needs. Ensure adherence to KPIs, SLAs, and regional priorities.

Demonstrate a strong track record in building senior-level internal and external relationships, with proven success in business development and client engagement. Establish procedures to monitor client relationship progress and address satisfaction concerns proactively. Prioritize stakeholders and their needs, initiating and sustaining productive relationships that foster quality service and client satisfaction. Possess the ability to identify and resolve complex challenges with innovative solutions. Exhibit excellent project management, interpersonal, and team-building capabilities. Maintain a strong executive presence, perceived as an equal to C-suite executives. Communicate effectively both verbally and in writing. Provide constructive criticism and coaching. Coordinate multiple complex initiatives concurrently. Showcase strong logical thinking and data comprehension skills. Client interviewing skills are a plus. Requires strong influencing skills to collaborate across departments and with Business Unit Leaders. Proficiency in data visualization tools such as PowerBI, MS Excel, and PPT is essential. Prior experience in generating insights and a background in market research are preferred. Excellent project management skills are mandatory.