Embark on a career-defining journey at EY, a place where your unique talents are celebrated, and global scale empowers your growth. Join a supportive, inclusive culture, leveraging cutting-edge technology to unlock your full potential and contribute to building a better working world. This role focuses on driving the day-to-day execution, optimization, training, and governance of the firm's intranet, ensuring a seamless user experience and alignment with strategic goals.

Collaborate with global and regional partners to transform strategic objectives into tangible intranet enhancements and operational successes. The role is pivotal in maintaining platform effectiveness, consistent user engagement, and high-quality content delivery.

Spearhead intranet optimization and platform management, enhancing user journeys and driving CMS improvements for superior usability and content quality. Oversee the intranet backlog, managing intake, prioritization, and tracking of enhancements, while coordinating cross-team dependencies for effective delivery. Analyze intranet analytics and performance data, translating insights into actionable recommendations to inform content strategy and engagement efforts.

Champion channel governance frameworks and reinforce content standards and best practices. Act as the primary escalation point for intranet-related requests, providing essential enablement, guidance, and support to content authors and stakeholders. Identify authoring capability gaps and develop training materials to bolster platform adoption and effectiveness.

Demonstrate significant experience in internal communications, intranet, or digital channel management, coupled with a strong understanding of UX principles and content design best practices. Proven ability to manage operational delivery, engage stakeholders effectively, and work with CMS platforms and content governance models. Excellent written and verbal communication skills are essential. Ideally, possess experience with analytics and reporting tools, familiarity with content management systems, and exposure to digital transformation initiatives.