Join EY and embark on a career journey tailored to your unique strengths. Leverage our global scale, supportive culture, and innovative technology to reach your full potential. Your distinctive perspective is vital to enhancing EY's achievements. Contribute to building an exceptional experience for yourself and fostering a better working world for everyone.

This role focuses on managing the Executive Assistance CoE within GDS India. You will oversee a team of Executive Assistants and their operations, ensuring the administrative needs of EY's global Senior Leadership Team are met. Additionally, you will provide support to Leaders/PPEDs with their business requirements, proactively resolving operational and administrative challenges to allow them to concentrate on their projects.

As a People Manager and Counselor, you will guide career development, set goals, and provide performance feedback. Cultivate high-performing, inclusive, and engaged teams, fostering a strong sense of belonging.

Mentor team members to support their professional growth, skill development, and career advancement. Manage conflicts and sensitive personnel matters with emotional intelligence and professionalism. Aid in recruitment, onboarding, training, and recognition initiatives.

Ensure consistent adherence to counseling frameworks, timelines, and people processes. Build and maintain strong relationships with internal clients and stakeholders. Stay updated on the latest EY policies.

Provide oversight for service delivery, ensuring quality, consistency, and adherence to established workflows. Monitor utilization, productivity, efficiency targets, and workload distribution. Track escalations, conduct root-cause analysis, and implement corrective actions to prevent recurrence.

Drive continuous improvement, standardization, and operational excellence across all processes. Serve as the primary contact for senior leaders and executive teams. Conduct introductory calls to define scope, collaboration methods, and conduct. Communicate regular status updates, risks, achievements, and performance insights.

Proactively manage escalations and strengthen stakeholder relationships through trust. Own and maintain team performance using established practices, integrating Exceptional Client Service (ECS) into daily operations. Identify and assess individual training and development needs, ensuring appropriate support is available for all team members.

This position requires a minimum of 10 years of professional experience, with at least 5 years in a people management and service delivery manager role. Advanced English proficiency is essential, alongside strong stakeholder management and communication skills. You should have proven experience managing escalations, performance, and quality governance, with the ability to lead diverse teams across geographies, cultures, and seniority levels.

Excellent communication and organizational skills are crucial for effectively prioritizing tasks and managing multiple responsibilities. A solid understanding of and adherence to deadlines and priorities is expected. Experience in building high-performing teams across different generations, cultures, and locations is a significant advantage.

Ideally, you will have previous experience successfully managing a team, including demonstrated coaching, mentoring, and development capabilities, with an ability to identify growth opportunities and enhance skillsets. Solid prior experience as an Executive Assistant, encompassing extensive diary and inbox management, is also required. Experience leading strategic initiatives is necessary.

Familiarity with MS Teams, Visio, SharePoint, Tableau, Azure, and Power BI will be considered a plus. Experience working within a global environment, collaborating across borders with individuals from various cultures, is highly desirable. Demonstrable ability to lead and interact effectively with leadership stakeholders and peers, along with a good understanding of support services structures and their inherent challenges, would be beneficial.