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This role operates within the Executive Assistance Center of Excellence (CoE) under Global Delivery Services (GDS). The primary objective is to lead and manage a remote team of Executive Assistants, providing comprehensive administrative and secretarial support to senior executives, including Partners and Directors.

Key responsibilities encompass managing diaries, travel arrangements, events, meetings, and processing expenses. You will also oversee client relationship support, email management, CRM data upkeep, timesheet administration, and tool support, addressing ad-hoc EA needs as they arise. Managing PPEDs and ensuring seamless support delivery across different time zones to accommodate client needs are also integral to this position. Collaboration with the onshore GDS Liaison Coordinator is crucial for team skill development and meeting executive expectations.

Oversee and ensure the high-quality delivery of Executive Assistant (EA) support to allocated senior executives, adhering to agreed service levels for scope, quality, and timeliness. This includes leading a team to manage core EA tasks effectively.

Key responsibilities involve: - Meetings, Events, and Diary Management: Coordinate internal and external appointments, team and client meetings, events, and virtual conferences. This includes managing Outlook calendars, arranging facilities, catering, agendas, and liaising with attendees and their EAs. - Travel Management: Utilize travel provider tools to manage all travel aspects, including bookings, approvals, passport/visa requirements, and itinerary planning in accordance with EY policy. - Email Management: Screen, action, file, and delete email correspondence as directed by executives. - Client Relationship Management: Coordinate client visits, events, mailing lists, and marketing data, fostering relationships with clients and their EAs. - CRM System Management: Support executives with pipeline management, opportunity administration, and contact/activity updates within CRM systems. - Expense Management: Collate and process reimbursable expenses, reconcile accounts, and provide necessary information. - Timesheets: Collect and enter weekly timesheet data as required. - General Administrative Support: Provide additional support such as recording meeting minutes, maintaining project information, tracking learning hours, supporting EY tools, data processing, and transcribing recorded meetings.

The ideal candidate possesses exceptional multitasking, prioritization, organizational, and time management skills to manage numerous concurrent activities effectively.

Essential attributes include: - Administration & Organization: A proactive approach to problem-solving, strong organizational abilities, enjoyment of administrative tasks, robust network coordination skills, and comfort with IT database systems. - Interpersonal Skills: Excellent written and verbal communication, a collaborative spirit as a team player, a solid understanding of business operations, the ability to work independently in a virtual setting, demonstrated project planning and management capabilities, and diplomatic client interaction skills. - Flexibility: Adaptability to deadlines, willingness to work outside normal hours when necessary, comfort managing multiple concurrent activities, and the ability to thrive in a rapidly changing environment. - Personal Attributes: Professional and diplomatic communication style, a quality-focused mindset with keen attention to detail, self-starter attitude requiring minimal direction, ability to interact effectively with senior management, and proficiency in MS Office (Word, Excel, PowerPoint) with a fair understanding of MS Outlook and Lync.

To qualify, you must hold a Bachelor's degree or equivalent and possess a strong command of English, both written and spoken.

Ideally, you will have 6 to 8 years of work experience, with at least 3 years in a supervisory capacity. Prior experience in a team environment providing virtual secretarial services is preferred. Flexibility to work in shifts is also advantageous.