Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is dedicated to fostering a workplace where individuals can thrive and feel their contributions are valued. We believe in the power of possibility and are driven by our talented people who make it happen. At NTT DATA, your work makes a significant impact.

A career with us offers continuous growth opportunities through accessible learning tools. You'll join a global, inclusive environment that celebrates diversity and encourages you to be your authentic self.

Become part of a team where you can make a real difference to clients, colleagues, and communities. Your innovative ideas are welcomed and contribute to our agility. As a global pioneer, you will gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

Engage with Canada-based customers in an entry-level outbound sales capacity, promoting telecom products and services to drive revenue.

Key duties include: - Conducting a high volume of outbound calls to potential and existing clients. - Presenting and promoting telecom offerings, including plans, upgrades, bundle deals, and retention specials. - Identifying customer needs and recommending personalized solutions. - Consistently meeting daily, weekly, and monthly sales targets. - Professionally managing objections and handling rejections. - Maintaining precise records of calls, conversions, and follow-ups in the CRM system. - Adhering strictly to scripts, quality benchmarks, and process guidelines. - Ensuring a superior customer experience while maximizing sales revenue.

Qualifications

We are seeking candidates with the following qualifications:

- Exceptional communication skills with a neutral and clear English accent. - A strong sales acumen coupled with persuasive abilities. - Proficient active listening skills and a demonstrated capacity for customer empathy. - Resilience and the ability to effectively handle rejection. - Basic proficiency in system navigation and CRM tools.

Eligibility: - Must be a graduate (consideration given for strong communication skills). - 0-2 years of experience; freshers are welcome. Previous experience in BPO or sales is advantageous.

Work Schedule: - Shift Timing: US–Canada Shift (Night Shift, aligned with North American time zones). - Working Hours: 10 hours per shift (inclusive of breaks as per company policy). - Work Mode: Strictly 100% Work from Office. - Transportation: Company-provided pick-up and drop-off services are available for night shifts.

Essential Skills

English CommunicationSalesCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX