Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact. A career here offers continuous growth opportunities through extensive learning resources, enabling you to build your best self.

Experience belonging in a global community where diversity is celebrated. You'll make a real difference to clients, colleagues, and communities, with your ideas actively embraced. As a global pioneer, gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote and sell telecom products and services. Understand individual customer needs to recommend customized solutions, driving revenue through consultative selling. Meet and exceed daily, weekly, and monthly sales targets while professionally handling objections and rejections. Maintain accurate records of all interactions, conversions, and follow-ups in the CRM system, ensuring adherence to scripts, quality standards, and processes. Deliver an exceptional customer experience while maximizing revenue opportunities.

Qualifications

A strong command of the English language with a neutral and clear accent is essential. Possess a natural sales mindset with excellent persuasive abilities. Demonstrate active listening skills and customer empathy to build rapport. Resilience is key to effectively handle rejection and challenges. Basic proficiency in system and CRM operation is required. This entry-level position welcomes freshers with 0–2 years of experience, with BPO or sales background being preferred. A graduate degree is generally expected, though flexibility may be applied based on demonstrated communication skills.

Essential Skills

EnglishSalesCommunicationCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX