Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an environment where everyone belongs and contributes meaningfully. Our belief in possibility fuels our innovation, powered by our exceptional people. At NTT DATA, your contributions truly matter.
A career here offers ongoing opportunities for professional growth through accessible learning tools. You'll be part of an inclusive, global community where your unique strengths are valued. Make a tangible difference to clients, colleagues, and communities, as your ideas are welcomed and drive our agility. As a pioneer in the industry, you will engage with Fortune 500 clients and world-class technology partners, collaborating with over 40,000 diverse professionals worldwide.
This entry-level outbound sales role focuses on engaging Canada-based customers to promote telecom products and services, driving revenue through expert consultative selling. Key duties include making high-volume outbound calls, understanding customer needs to recommend tailored solutions, and consistently achieving sales targets.
You will professionally handle objections and rejections while meticulously maintaining accurate CRM records of calls, conversions, and follow-ups. Ensuring compliance with scripts, quality, and process standards is paramount. The goal is to deliver an exceptional customer experience while maximizing revenue opportunities.
We are seeking candidates with strong communication skills and a clear, neutral English accent. A natural sales mindset with persuasive abilities is essential, alongside active listening skills and customer empathy. Resilience and the capacity to handle rejection are key traits for success in this role.
Basic proficiency in system and CRM handling is required. Eligibility includes being a graduate, with flexibility based on demonstrated communication skills. Prior experience is not mandatory, as freshers are welcome; however, BPO or sales experience is preferred. This is a full-time, 100% work-from-office position with a US-Canada shift (night shift) and company-provided transportation for night shifts.
NTT DATA
Information Technology & Services