Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

NTT DATA is a leading global organization dedicated to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. Embark on a career with us and experience continuous growth opportunities through our extensive self-learning tools.

Join a global team where belonging is paramount. We cultivate an inclusive workspace that encourages you to be your authentic self. Be part of a community that makes a difference to clients, colleagues, and communities, where your innovative ideas are embraced and drive our agility.

As a global pioneer, you'll engage with Fortune 500 clients and world-class technology partners. Collaborate with a diverse network of over 40,000 professionals across 57 countries, delivering services worldwide. This role operates on a night shift schedule, aligned with North American time zones, with company-provided transportation for your convenience.

Responsibilities

This entry-level outbound sales position focuses on connecting with Canada-based customers to promote telecommunications products and services. The primary objective is to drive revenue through effective consultative selling.

Key duties include: - Making a high volume of outbound calls to engage potential and existing clients. - Presenting and promoting telecom offerings, including plans, upgrades, bundles, and retention strategies. - Identifying customer needs and recommending personalized solutions. - Consistently meeting daily, weekly, and monthly sales targets. - Skillfully handling objections and rejections with professionalism. - Maintaining accurate records of calls, conversions, and follow-ups in the CRM system. - Adhering to all scripts, quality, and process standards. - Ensuring a superior customer experience while maximizing sales.

Qualifications

We are seeking individuals with strong English communication skills and a neutral, clear accent, coupled with a natural sales mindset and persuasive abilities. Essential qualities include active listening, customer empathy, and resilience in the face of rejection.

Basic proficiency in system and CRM handling is required. This role is open to graduates with 0 to 2 years of experience; freshers are welcome, and prior BPO or sales experience is preferred.

This position requires a commitment to working a US–Canada Shift, which involves night shifts aligned with North American time zones. The role is 100% onsite, requiring your presence at the office for all working hours, including scheduled breaks. Company-provided pick-up and drop services are available for night shifts.

Essential Skills

English CommunicationSales AcumenPersuasionActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX