Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 1 week ago
Actively hiring

Job description

NTT DATA is seeking a motivated Senior Representative for a dynamic outbound sales role. This position is ideal for individuals passionate about sales and customer engagement, offering a chance to grow within a global organization. Join a team focused on making a difference and contributing to impactful projects with Fortune 500 clients.

This role is part of our global pioneer team, providing exposure to cutting-edge technology and a diverse network of over 40,000 professionals worldwide. We foster an inclusive environment where your contributions are valued and you can develop your career.

Responsibilities

As a Senior Representative, you will be responsible for making a high volume of outbound calls to engage prospective and existing customers. Your key duties will include promoting telecom products and services, understanding customer needs to recommend tailored solutions, and consistently achieving sales targets.

You will also handle customer objections professionally, maintain accurate records in our CRM system, and ensure adherence to all compliance and quality standards. The goal is to deliver an exceptional customer experience while maximizing revenue opportunities.

Qualifications

We are looking for candidates with strong communication skills and a neutral, clear English accent. A natural sales mindset, persuasive ability, and excellent active listening skills are essential. The ideal candidate will demonstrate empathy towards customers and possess resilience to effectively handle rejection.

While a graduate degree is preferred, flexibility exists based on communication skills. Experience ranging from 0 to 2 years is welcome, with a preference for those with prior BPO or sales experience. Basic proficiency in system and CRM handling is also required.

Essential Skills

CommunicationSalesCRMCustomer ServiceActive ListeningEmpathyResilience

Good to Have

BPOOutbound Sales

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
IndustryIT Services and Consulting
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Services and Consulting