Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work makes a significant impact. We offer continuous career growth opportunities through accessible learning tools, allowing you to thrive in a diverse, global network.
Embrace a culture of belonging where you can express your authentic self in an inclusive workspace. Be part of a team that drives meaningful change for clients, colleagues, and communities. Your innovative ideas are welcomed, ensuring we remain agile and impactful. As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 professionals across 57 countries.
This entry-level outbound sales role focuses on engaging customers in Canada, promoting telecommunications products, and driving revenue through effective consultative selling.
Key duties include: - Making a high volume of outbound calls to potential and existing customers. - Presenting and promoting telecom products such as plans, upgrades, bundles, and retention offers. - Understanding individual customer needs to recommend personalized solutions. - Consistently meeting daily, weekly, and monthly sales targets. - Skillfully handling objections and rejections in a professional manner. - Maintaining precise records of calls, conversions, and follow-ups in the CRM system. - Adhering strictly to scripts, quality standards, and operational processes. - Delivering an exceptional customer experience while optimizing revenue generation.
Ideal candidates will possess strong English communication skills with a clear, neutral accent. A natural sales mindset with the ability to persuade is essential. We look for individuals with excellent active listening skills and a genuine sense of customer empathy. Resilience and the capacity to handle rejection professionally are crucial. Basic proficiency in using systems and CRM software is required.
Eligibility criteria include being a graduate (flexibility available based on communication skills) with 0-2 years of experience. Freshers are welcome, and prior experience in BPO or sales is preferred. This is a full-time, 100% onsite position requiring a night shift aligned with US-Canada time zones. Company-provided transportation is available for night shifts.
NTT DATA
Information Technology & Services