Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work has a significant impact.
Embark on a career offering continuous growth opportunities with access to diverse learning tools. Become part of an inclusive global community where you can be your authentic self. Contribute meaningfully to clients, colleagues, and communities, with your innovative ideas driving our agility.
As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, collaborating with a network of over 40,000 professionals across 57 countries.
Engage with Canada-based customers through high-volume outbound calls to promote telecommunication products and services.
Drive revenue by understanding customer needs, recommending tailored solutions, and achieving sales targets.
Handle objections and rejections with professionalism while maintaining accurate CRM records and ensuring adherence to quality standards.
Deliver exceptional customer experiences focused on maximizing revenue and customer satisfaction.
This role is suitable for graduates with 0-2 years of experience; freshers are welcome, and prior BPO or sales experience is preferred.
Essential skills include strong English communication with a clear and neutral accent, a persuasive sales mindset, active listening, customer empathy, and resilience in handling rejection. Basic proficiency in system and CRM handling is also required.
NTT DATA
IT Consulting