Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution matters. We believe in the power of possibility and are driven by our exceptional people.

A career with NTT DATA offers continuous growth opportunities through accessible learning tools. Become part of a global organization where you can truly belong in an inclusive culture, free to be your best self. Make a significant difference to clients, colleagues, and communities with your impactful ideas.

As a global pioneer, you'll gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

Engage with Canada-based customers in an entry-level outbound sales capacity, promoting telecom products and driving revenue through consultative selling.

Key duties include making high-volume outbound calls, presenting telecom plans and offers, and understanding customer needs to recommend tailored solutions. You will be responsible for achieving daily, weekly, and monthly sales targets while handling objections professionally.

Accurate CRM record-keeping of calls, conversions, and follow-ups is essential. You will ensure compliance with scripts, quality, and process standards, all while delivering an excellent customer experience and maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a neutral, clear English accent. A natural sales mindset with the ability to persuade is crucial.

Essential skills include active listening, customer empathy, and resilience to effectively handle rejection. Basic proficiency in system and CRM handling is also required.

Candidates should be graduates, though flexibility exists based on communication abilities. We welcome freshers with 0-2 years of experience; prior BPO or sales experience is preferred.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM Software

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX