Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution matters. We believe in the power of possibility and are driven by our exceptional people.
A career with NTT DATA offers continuous growth opportunities through accessible learning tools. Become part of a global organization where you can truly belong in an inclusive culture, free to be your best self. Make a significant difference to clients, colleagues, and communities with your impactful ideas.
As a global pioneer, you'll gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.
Engage with Canada-based customers in an entry-level outbound sales capacity, promoting telecom products and driving revenue through consultative selling.
Key duties include making high-volume outbound calls, presenting telecom plans and offers, and understanding customer needs to recommend tailored solutions. You will be responsible for achieving daily, weekly, and monthly sales targets while handling objections professionally.
Accurate CRM record-keeping of calls, conversions, and follow-ups is essential. You will ensure compliance with scripts, quality, and process standards, all while delivering an excellent customer experience and maximizing revenue.
We are seeking individuals with strong communication skills and a neutral, clear English accent. A natural sales mindset with the ability to persuade is crucial.
Essential skills include active listening, customer empathy, and resilience to effectively handle rejection. Basic proficiency in system and CRM handling is also required.
Candidates should be graduates, though flexibility exists based on communication abilities. We welcome freshers with 0-2 years of experience; prior BPO or sales experience is preferred.
NTT DATA
Information Technology & Services