Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is a global leader dedicated to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our people.

A career with us offers continuous growth opportunities through accessible learning tools. You'll join a global team where belonging and individuality are celebrated, fostering a supportive atmosphere for everyone to thrive.

Make a meaningful impact on clients, colleagues, and communities. Your innovative ideas are encouraged and contribute to our agility. As a global pioneer, gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with a diverse network of over 40,000 professionals across 57 countries.

Responsibilities

Engage with Canada-based customers through high-volume outbound calls to promote telecommunication products and services.

Understand customer needs, recommend tailored solutions, and drive revenue by achieving daily, weekly, and monthly sales targets.

Handle objections and rejections professionally, ensuring compliance with scripts and quality standards.

Maintain accurate CRM records of interactions, conversions, and follow-ups, while delivering excellent customer experiences and maximizing revenue.

Qualifications

A strong command of English with a neutral and clear accent is essential.

Possess a sales-oriented mindset with persuasive abilities and the capacity for active listening and customer empathy.

Demonstrate resilience and a professional approach to handling rejection. Basic proficiency in system and CRM handling is also required.

Candidates should be graduates, with flexibility based on communication skills. We welcome freshers and candidates with 0–2 years of experience, with a preference for those with BPO or sales backgrounds.

Essential Skills

EnglishSalesCRMCommunication

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX