Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

NTT DATA is a global leader committed to attracting and nurturing top talent, fostering an inclusive environment where every individual's contribution is valued. We believe in the power of possibility, driven by our exceptional people. Join us and experience a career where what you do truly matters.

A career at NTT DATA offers continuous growth opportunities through accessible learning tools. You'll be part of an inclusive, global community where you can be your authentic self. Make a tangible difference for clients, colleagues, and communities, as your innovative ideas are welcomed and contribute to our agility. As a global pioneer, you will engage with Fortune 500 clients and leading technology partners, working alongside a diverse network of over 40,000 professionals across 57 countries.

Responsibilities

Engage with Canada-based customers in this entry-level outbound sales role, actively promoting telecommunication products and services. Drive revenue growth through expert consultative selling techniques.

Key duties include making a high volume of outbound calls, understanding customer needs to recommend tailored solutions, and achieving daily, weekly, and monthly sales targets. Effectively handle objections and rejections, maintain accurate CRM records, and ensure strict adherence to scripts, quality, and process standards. Deliver an outstanding customer experience while maximizing revenue.

Qualifications

Ideal candidates possess strong English communication skills with a neutral and clear accent, coupled with a compelling sales mindset and persuasive abilities. Essential skills include active listening, customer empathy, and resilience to navigate rejections.

Basic proficiency in system and CRM handling is required. We are looking for graduates with 0-2 years of experience; freshers are welcome, and prior BPO or sales experience is preferred. This role operates on a US-Canada shift basis, requiring 10-hour shifts during night hours aligned with North American time zones. The position is 100% onsite, with company-provided transportation for night shifts.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRMCustomer Service

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX