Call Center Senior Representative
NTT DATA
NTT DATA
NTT DATA is committed to nurturing talent and fostering an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. Join a global pioneer with exposure to Fortune 500 clients and world-leading technology partners.
This is an entry-level outbound sales position focused on engaging customers in Canada. You'll be responsible for promoting telecom products and services, driving revenue through consultative selling, and ensuring a strong customer experience.
We offer a supportive work environment with ongoing career development opportunities. This role operates on a US-Canada Shift (Night Shift) with 10-hour shifts, including breaks. The role is 100% Work from Office, with company-provided transportation for night shifts.
Engage in high-volume outbound calls to prospective and existing customers, promoting telecom products such as plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend tailored solutions and achieve daily, weekly, and monthly sales targets. Handle customer objections and rejections professionally, maintaining accurate CRM records of calls, conversions, and follow-ups. Ensure strict adherence to scripts, quality standards, and process requirements while consistently delivering excellent customer experiences and maximizing revenue.
Essential qualifications include strong communication skills with a clear and neutral English accent, a proactive sales mindset with persuasive abilities, and the capacity for active listening and customer empathy. Candidates should possess resilience to handle rejection effectively and possess basic proficiency in system and CRM operations.
Eligibility requires candidates to be a graduate (flexibility based on communication skills) with 0–2 years of experience. Freshers are welcome, and prior experience in BPO or sales is preferred. This role is located in Gurugram, Haryana, India.
NTT DATA
IT Consulting