Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

NTT DATA is dedicated to fostering a workplace where every individual feels valued and empowered to contribute. Our commitment to growth means providing extensive learning opportunities, enabling you to advance your career. We are a global organization that champions inclusivity, allowing you to be your authentic self.

Join a team where your contributions make a significant impact on clients, colleagues, and communities. Your innovative ideas are encouraged and play a vital role in our agility. As a global pioneer, you will collaborate with Fortune 500 clients and leading technology partners, working alongside over 40,000 diverse professionals across 57 countries.

Responsibilities

This entry-level outbound sales role involves connecting with Canada-based customers to promote telecom products and services, aiming to boost revenue through consultative selling.

Key duties include: - Conducting a high volume of outbound calls to potential and existing customers. - Presenting various telecom products, including plans, upgrades, bundles, and retention offers. - Identifying customer needs and recommending suitable solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Addressing objections and managing rejections effectively. - Maintaining detailed and accurate records in the CRM system for calls, conversions, and follow-ups. - Adhering to all scripts, quality, and process standards. - Delivering an exceptional customer experience while optimizing revenue generation.

Qualifications

Ideal candidates will possess strong English communication skills with a clear, neutral accent. A keen sales mindset with effective persuasive abilities is essential.

We are looking for individuals who demonstrate active listening skills and customer empathy. Resilience and the capacity to handle rejection professionally are also important. Basic proficiency in system and CRM handling is required.

Eligibility criteria include being a graduate, with experience ranging from 0-2 years. Freshers are welcome, and prior experience in BPO or sales is preferred.

Essential Skills

English CommunicationSalesPersuasionActive ListeningCustomer EmpathyResilienceCRM SoftwareOutbound Calling

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX