Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to nurturing talent and fostering an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our exceptional people who make it happen. Your career at NTT DATA offers continuous growth opportunities through accessible learning tools and the chance to be part of a global pioneer, interacting with Fortune 500 clients and world-leading technology partners.
Engage with Canada-based customers through high-volume outbound calls to promote telecom products and services. Understand individual customer needs to recommend tailored solutions, driving revenue and achieving daily, weekly, and monthly sales targets. Professionally handle objections and rejections, maintaining accurate CRM records and ensuring strict adherence to scripts, quality, and process standards for an exceptional customer experience.
Seeking individuals with strong English communication skills and a clear, neutral accent. A natural sales mindset with persuasive abilities is essential, alongside active listening skills and customer empathy. Resilience and the capacity to handle rejection are key. Basic proficiency in system and CRM handling is required. A graduate degree is preferred, with flexibility based on communication prowess. Open to freshers with 0-2 years of experience, BPO or sales background is a plus.
NTT DATA
Information Technology & Services