Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in possibilities, powered by our people. A career here means continuous growth opportunities through accessible learning tools, belonging in a diverse and supportive global community, making a significant difference to clients and colleagues, and pioneering alongside Fortune 500 clients and world-class technology partners.
This is an entry-level outbound sales role focused on engaging Canada-based customers. You will promote telecom products and services, driving revenue through effective consultative selling techniques.
Engage in high-volume outbound calls to connect with prospective and existing customers. Promote a range of telecom products, including plans, upgrades, bundles, and retention offers. Understand individual customer needs to recommend perfectly tailored solutions. Consistently achieve daily, weekly, and monthly sales targets. Professionally manage objections and gracefully handle rejections. Maintain accurate records within the CRM system, detailing calls, conversions, and follow-ups. Ensure strict adherence to scripts, quality standards, and established processes. Deliver an exceptional customer experience while maximizing revenue opportunities.
Possess strong communication skills with a neutral and clear English accent. Demonstrate a keen sales mindset with effective persuasive abilities. Exhibit active listening skills and genuine customer empathy. Show resilience and the capacity to handle rejection professionally. Proficiency in basic system navigation and CRM handling is expected.
NTT DATA
Information Technology & Services