Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where every contribution is valued. We believe in the power of possibility, driven by our dedicated people. Your work here matters, offering ample opportunities to grow your career through continuous learning and to make a significant difference within an inclusive, global community.
This role offers exposure to Fortune 500 clients and world-leading technology partners, connecting you with over 40,000 diverse colleagues across 57 countries. We are dedicated to building a people-focused culture where you can truly shine.
This is an entry-level outbound sales position focused on engaging customers in Canada and promoting telecommunications products and services to drive revenue.
Key duties include: - Conducting high-volume outbound calls to prospective and existing customers. - Promoting telecom offerings such as plans, upgrades, bundles, and retention offers. - Identifying customer needs and recommending suitable solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records in the CRM system regarding calls, conversions, and follow-ups. - Adhering to scripts, quality, and process standards. - Ensuring a strong customer experience while maximizing revenue.
We are seeking individuals with strong communication skills and a clear, neutral English accent, coupled with a persuasive sales mindset. Essential attributes include active listening, customer empathy, resilience in handling rejection, and basic proficiency in system and CRM operations.
Eligibility criteria include being a graduate (flexibility exists based on communication skills) with 0 to 2 years of experience. Freshers are welcome, and prior experience in BPO or sales is preferred. This is a full-time, work-from-office role operating on a US-Canada shift (night shift) with company-provided transportation for night shifts.
NTT DATA
IT Consulting