Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA and be part of a global leader dedicated to fostering talent and creating an inclusive environment where your contributions are valued. We believe in the power of possibility, driven by our exceptional people. A career here offers continuous growth through barrier-free learning, the chance to be part of an inclusive, global community, and the opportunity to make a significant difference for clients, colleagues, and communities. As a pioneer in the industry, you'll gain exposure to Fortune 500 clients and world-leading technology partners.
This entry-level outbound sales role involves engaging Canada-based customers to promote telecom products and services, driving revenue through consultative selling. Key responsibilities include making high-volume outbound calls, understanding customer needs to recommend tailored solutions, and achieving sales targets. You will also professionally handle objections, maintain accurate CRM records, and ensure compliance with all scripts, quality, and process standards, all while delivering a strong customer experience.
Candidates should possess strong communication skills with a neutral and clear English accent, coupled with a persuasive sales mindset. Essential abilities include active listening, customer empathy, and resilience in handling rejection. Basic proficiency in system and CRM handling is also required. While a graduate degree is preferred, flexibility exists based on exceptional communication skills. Freshers are welcome, with BPO or sales experience being a plus.
NTT DATA
IT Consulting