Call Center Senior Representative
NTT DATA
NTT DATA
Join a dynamic global leader in IT services, NTT DATA, where your contributions are valued and your career growth is a priority. We foster an inclusive environment where you can thrive and make a significant impact.
This is an entry-level outbound sales opportunity focused on engaging customers in Canada and promoting telecommunications products. You'll drive revenue through consultative selling and provide an excellent customer experience.
- Initiate high volumes of outbound calls to engage potential and existing customers. - Actively promote telecommunications products, including plans, upgrades, bundles, and retention offers. - Identify customer needs and propose personalized solutions. - Consistently meet daily, weekly, and monthly sales targets. - Professionally manage objections and rejections. - Maintain precise records of calls, conversions, and follow-ups in the CRM system. - Adhere to all scripts, quality, and process standards. - Deliver outstanding customer service while maximizing revenue.
- Possess strong English communication skills with a clear, neutral accent. - Demonstrate a sales-oriented mindset with effective persuasion abilities. - Exhibit active listening skills and genuine customer empathy. - Show resilience and the capacity to handle customer rejections. - Possess basic proficiency in system and CRM usage.
We are looking for candidates who are graduates, with 0-2 years of experience. Freshers are welcome, and prior experience in BPO or sales is preferred.
NTT DATA
Information Technology & Services