Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering an environment where every individual can thrive and contribute meaningfully. We believe in the power of possibility, driven by our dedicated people. At NTT DATA, your contributions are valued, and you'll find ongoing opportunities for career growth through accessible learning resources.

Be part of an inclusive, global team where you can be your authentic self. We are building a people-centric culture designed for you to shine. Make a real difference to clients, colleagues, and communities, with your ideas welcomed and embraced to maintain our agility. As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

As a Senior Representative, you will be instrumental in engaging Canada-based customers through high-volume outbound calls to promote telecom products and services. Your primary focus will be on driving revenue via consultative selling, understanding individual customer needs, and recommending tailored solutions.

You'll be responsible for achieving daily, weekly, and monthly sales targets, handling objections and rejections with professionalism, and maintaining accurate CRM records of all interactions. Ensuring compliance with scripts, quality standards, and processes is crucial. The goal is to deliver an exceptional customer experience while maximizing revenue opportunities.

Qualifications

We are seeking individuals with strong communication skills, boasting a neutral and clear English accent, coupled with a natural sales mindset and persuasive abilities. Active listening, genuine customer empathy, and resilience in the face of rejection are essential qualities.

Basic proficiency in system and CRM handling is required. The ideal candidate will be a graduate, with flexibility based on communication skills. We welcome freshers and candidates with 0-2 years of experience, particularly those with a background in BPO or sales.

Essential Skills

EnglishCommunication SkillsSalesCustomer ServiceCRM

Good to Have

BPO

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX