Call Center Senior Representative
NTT DATA
NTT DATA
NTT DATA is a global leader committed to attracting and developing top talent. We foster an inclusive environment where every individual can thrive and contribute meaningfully. Our belief in possibilities fuels us, but it's our people who make them a reality. At NTT DATA, your contributions are valued and impactful.
Embark on a career with NTT DATA and experience continuous growth opportunities through accessible learning resources. Become part of a global network where belonging is paramount, fostering an inclusive atmosphere that allows you to be your authentic self. Join a team where you can make a significant difference to clients, colleagues, and communities, with your ideas welcomed and empowered. As a global pioneer, you'll gain exposure to Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.
Engage Canada-based customers through high-volume outbound calls to promote telecom products and services. Drive revenue by understanding customer needs and recommending tailored solutions, utilizing consultative selling techniques.
Achieve daily, weekly, and monthly sales targets consistently. Handle objections and rejections professionally, maintaining a positive attitude. Accurately update CRM records with call details, conversion status, and follow-up actions. Ensure adherence to scripts, quality standards, and established processes while delivering exceptional customer experiences and maximizing revenue.
Possess strong communication skills with a neutral and clear English accent. Demonstrate a robust sales mindset with persuasive abilities and active listening skills, coupled with genuine customer empathy. Exhibit resilience and the capacity to handle rejection effectively. Basic proficiency in system and CRM handling is essential.
Eligibility includes being a graduate, with flexibility based on exceptional communication skills. We welcome candidates with 0-2 years of experience, including freshers. Prior experience in BPO or sales is preferred.
NTT DATA
IT Consulting