Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader focused on attracting and nurturing top talent. We foster an inclusive environment where every individual feels valued and their contributions are recognized. Our core belief in possibility, powered by our people, drives us forward. At NTT DATA, your work truly matters.
Embark on a career that offers continuous growth opportunities through accessible learning tools. Become part of a global community where belonging is paramount, within a supportive and inclusive workspace that encourages you to be your authentic self. You’ll join a dedicated team making a tangible difference for clients, colleagues, and communities, where your innovative ideas are welcomed and propel us forward.
As a global pioneer, you’ll gain exposure to Fortune 500 clients and leading technology partners. Collaborate with over 40,000 diverse professionals across 57 countries, delivering services globally. This role is a fantastic opportunity for recent graduates or individuals with up to two years of experience looking to excel in sales.
This entry-level outbound sales position involves actively engaging with Canada-based customers to promote telecommunications products and services. Your primary objective will be to drive revenue growth through effective consultative selling techniques.
Key duties include: - Conducting a high volume of outbound calls to both prospective and existing customers. - Presenting and promoting telecom products, including plans, upgrades, bundles, and retention offers. - Understanding customer needs to recommend personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally addressing objections and managing rejections. - Maintaining precise records in the CRM system, documenting calls, conversions, and follow-ups. - Adhering strictly to scripts, quality benchmarks, and procedural standards. - Delivering an exceptional customer experience while optimizing revenue.
Ideal candidates will possess strong English communication skills with a clear and neutral accent. A proactive sales mindset coupled with persuasive abilities is essential.
We are looking for individuals who demonstrate: - Excellent active listening and customer empathy skills. - Resilience and the capacity to handle rejection effectively. - Basic proficiency in system navigation and CRM usage.
Eligibility criteria include being a graduate, with flexibility contingent on communication skills. We welcome freshers and candidates with 0–2 years of experience, with a preference for those with prior BPO or sales backgrounds.
NTT DATA
Information Technology & Services