Call Center Senior Representative
NTT DATA
NTT DATA
Join NTT DATA, a global leader focused on attracting and nurturing top talent. We foster an environment where every individual can thrive and contribute significantly. Our commitment to possibility is driven by our people, making every role impactful.
At NTT DATA, you'll discover endless opportunities to advance your career through accessible learning resources. Become part of an inclusive global community where your unique talents are celebrated. Make a tangible difference for clients, colleagues, and communities, with your ideas actively embraced to maintain our agility.
Experience being a global pioneer, engaging with Fortune 500 clients and leading technology partners. Collaborate with a diverse network of over 40,000 professionals across 57 countries, delivering services worldwide. This role offers a US–Canada shift, requiring 10-hour workdays and providing company-sponsored transportation for night shifts.
This entry-level outbound sales position involves connecting with Canada-based customers to promote telecom products and services. The primary goal is to drive revenue through effective consultative selling.
Key duties include: - Conducting a high volume of outbound calls to potential and existing customers. - Actively promoting a range of telecom offerings, including plans, upgrades, bundles, and retention strategies. - Identifying customer needs and recommending personalized solutions. - Consistently achieving daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records of customer interactions, conversions, and follow-ups in the CRM system. - Adhering strictly to scripts, quality standards, and operational processes. - Delivering an outstanding customer experience while optimizing revenue generation.
We are seeking candidates with strong English communication skills, featuring a neutral and clear accent, alongside a proactive sales mindset and persuasive capabilities. Essential qualities include active listening, customer empathy, and resilience to effectively handle rejection.
Basic proficiency in system and CRM handling is required. Eligibility criteria include being a graduate, with flexibility based on communication abilities. The role welcomes freshers and candidates with 0-2 years of experience, with prior experience in BPO or sales being advantageous.
NTT DATA
Information Technology & Services