Call Center Senior Representative
NTT DATA
NTT DATA
NTT DATA is committed to fostering a culture where talent thrives and contributions are valued. We believe in the power of possibility, driven by our dedicated people. Join our global team to experience continuous career growth, an inclusive environment that celebrates individuality, and the opportunity to make a real difference for clients, colleagues, and communities. As a global pioneer, you'll engage with Fortune 500 clients and leading technology partners, collaborating with over 40,000 diverse professionals worldwide.
This entry-level outbound sales role focuses on connecting with Canada-based customers to promote telecom products and drive revenue through consultative selling.
Key duties include: - Making high volumes of outbound calls to potential and existing customers. - Presenting and promoting telecom products, including plans, upgrades, bundles, and retention offers. - Understanding customer needs to recommend personalized solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records in the CRM system for calls, conversions, and follow-ups. - Adhering to scripts, quality, and process standards. - Delivering an exceptional customer experience while maximizing revenue.
We are seeking individuals with strong communication skills, featuring a neutral and clear English accent, coupled with a natural sales acumen and persuasive abilities. Essential qualities include active listening, customer empathy, resilience, and the capacity to handle rejection effectively.
Basic proficiency in system and CRM handling is also required. The ideal candidate will be a graduate, though flexibility exists based on exceptional communication skills. We welcome freshers and candidates with 0–2 years of experience, with a preference for those with prior BPO or sales background.
NTT DATA
IT Consulting