Call Center Senior Representative

NTT DATA

Up to 2 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : today
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where contributions are valued. We believe in the power of possibility, driven by our exceptional people. At NTT DATA, your work truly matters.

Embark on a career that offers continuous growth opportunities through barrier-free learning and self-development tools. Become part of a global community where you can belong and express your authentic self in a supportive, inclusive atmosphere. Make a significant difference to clients, colleagues, and communities, as your ideas are welcomed and contribute to our agility. As a global pioneer, gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 diverse professionals across 57 countries.

Responsibilities

This entry-level outbound sales role focuses on engaging with Canada-based customers to promote telecom products and services. Your primary goal will be to drive revenue through effective consultative selling techniques.

Key duties include making high-volume outbound calls, promoting various telecom offers (plans, upgrades, bundles, retention), and understanding customer needs to recommend tailored solutions. You will be expected to achieve daily, weekly, and monthly sales targets, handle objections and rejections professionally, and maintain accurate CRM records. Ensuring compliance with scripts, quality, and process standards is crucial, as is delivering a strong customer experience while maximizing revenue.

Qualifications

We are seeking individuals with strong communication skills and a neutral, clear English accent. A robust sales mindset coupled with persuasive abilities is essential.

Candidates should demonstrate active listening skills and customer empathy, along with resilience and the capacity to handle rejection effectively. Basic system and CRM handling proficiency is also required. Eligibility includes being a graduate, with flexible consideration based on communication skills. We welcome freshers and individuals with 0–2 years of experience, with a preference for those with BPO or sales backgrounds. This position operates on a US–Canada Shift (Night Shift) for 10 hours per shift and is 100% Work from Office. Company-provided transportation is available for night shifts.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Representative
DepartmentSales
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

IT Consulting

Call Center Senior Representative at NTT DATA | SkillMX | SkillMX