Call Center Senior Associate

NTT DATA

Up to 4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : 4 days ago
Actively hiring

Job description

Embark on a rewarding career with NTT DATA, a global leader committed to fostering talent and ensuring every team member feels valued and empowered. We champion a culture of growth, providing extensive learning opportunities and a supportive, inclusive environment. Join our dynamic team and contribute to impactful projects for Fortune 500 clients and world-leading technology partners across 57 countries.

This is an entry-level outbound sales role focused on connecting with Canada-based customers. You will be instrumental in promoting cutting-edge telecom products and services, driving revenue through consultative selling techniques, and delivering exceptional customer experiences. Your contributions will directly impact client satisfaction and company growth.

Responsibilities

Engage prospective and existing customers through high-volume outbound calls. Promote a range of telecom products, including plans, upgrades, bundle offers, and retention incentives. Deeply understand customer needs to recommend and present tailored solutions. Consistently achieve daily, weekly, and monthly sales targets. Professionally handle customer objections and rejections, maintaining a positive outlook. Maintain meticulous records of calls, conversions, and follow-up actions in the CRM system. Adhere strictly to scripts, quality assurance protocols, and process standards. Deliver outstanding customer experiences while optimizing revenue generation.

Qualifications

Possess strong English communication skills with a neutral and clear accent. Demonstrate a proactive sales mindset and persuasive abilities. Exhibit excellent active listening skills and customer empathy. Show resilience and a demonstrated ability to handle rejection gracefully. Possess basic proficiency in system navigation and CRM software. Graduates are encouraged to apply, with flexibility based on exceptional communication skills. While 2-4 years of experience in BPO or sales is preferred, enthusiastic freshers are welcome to apply.

Essential Skills

English CommunicationSalesPersuasionActive ListeningEmpathyResilienceCRM SoftwareCustomer Service

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services