Join NTT DATA as a Call Center Senior Associate and be part of a global team dedicated to innovation and growth. We foster an inclusive environment where your contributions are valued, offering abundant opportunities for career advancement through accessible learning resources.

At NTT DATA, you'll experience a supportive culture that encourages you to be your best self, empowering you to make a significant impact on clients, colleagues, and communities. Become a pioneer within a Fortune 500 company, collaborating with world-leading technology partners and a diverse network of over 40,000 professionals worldwide.

Engage with Canada-based customers through high-volume outbound calls to promote and sell telecom products, including plans, upgrades, and retention offers. Understand individual customer needs to provide personalized solutions and consistently achieve daily, weekly, and monthly sales targets.

Professionally address objections and maintain precise records of customer interactions, conversions, and follow-ups within the CRM system. Ensure adherence to scripts, quality standards, and process guidelines while prioritizing a strong customer experience and revenue generation.

We are seeking individuals with strong English communication skills and a clear, neutral accent. A natural sales acumen combined with persuasive abilities is essential.

Key qualifications include excellent active listening skills, genuine customer empathy, and resilience to handle rejection effectively. Basic proficiency in system and CRM handling is also required. While a graduate degree is preferred, flexibility is extended based on communication skills. Previous BPO or sales experience is a plus, and freshers are encouraged to apply.