NTT DATA is seeking a motivated Senior Associate for a Call Center role focused on outbound sales for Canada-based customers. This position is an excellent opportunity for individuals with a strong desire to grow their careers in sales and customer engagement. You will be part of a supportive global organization committed to fostering an inclusive environment where your contributions are valued and you can make a significant difference.

Engage with potential and existing customers through high-volume outbound calls to promote telecom products and services. Identify customer needs and propose tailored solutions to drive revenue. Consistently meet daily, weekly, and monthly sales targets while professionally managing objections and rejections. Maintain accurate records in the CRM system and ensure adherence to all script, quality, and process standards to deliver an exceptional customer experience.

Ideal candidates will possess strong English communication skills with a clear, neutral accent and a persuasive sales mindset. Demonstrable active listening abilities and customer empathy are crucial. Resilience and the capacity to handle rejection gracefully are essential. Basic proficiency in system and CRM handling is required. A graduate degree is preferred, with flexibility based on communication skills. While 2-4 years of experience is typical, freshers with a BPO or sales background are encouraged to apply.