Call Center Senior Associate

NTT DATA

2–4 yrs Gurugram Full Time Work from office
NTT DATA logo
Posted : yesterday
Actively hiring

Job description

Join NTT DATA, a global leader committed to fostering talent and creating an inclusive environment where your contributions are valued. We believe in the power of possibility and are driven by our exceptional people. A career with us means continuous growth through accessible learning resources, belonging in a diverse and supportive global network, and making a significant difference to clients, colleagues, and communities.

As a global pioneer, you'll gain exposure to Fortune 500 clients and world-leading technology partners, collaborating with over 40,000 colleagues across 57 countries. NTT DATA offers comprehensive benefits including all necessary equipment, virtual paid training, medical, vision, and dental coverage, an Employee Assistance Program, RRSP options, disability support, and rewarding recognition programs, alongside opportunities for internal career advancement.

Responsibilities

This entry-level outbound sales role focuses on engaging Canada-based customers to promote telecom products and services, driving revenue through consultative selling.

Key responsibilities include: - Conducting high-volume outbound calls to prospective and existing customers. - Promoting telecom products such as plans, upgrades, bundles, and retention offers. - Understanding customer needs to recommend personalized solutions. - Meeting daily, weekly, and monthly sales targets. - Handling objections and rejections professionally. - Maintaining accurate records in the CRM system for calls, conversions, and follow-ups. - Adhering to scripts, quality standards, and process guidelines. - Delivering an excellent customer experience while maximizing revenue.

Qualifications

To excel in this role, you need strong communication skills with a clear and neutral English accent, coupled with a persuasive sales mindset. Essential qualities include active listening, customer empathy, and resilience to effectively handle rejection. Basic proficiency in system and CRM handling is also required.

Eligibility criteria: - A graduate degree is preferred, with flexibility based on strong communication skills. - A minimum of 2 to 4 years of prior experience, preferably in BPO or sales roles, is necessary.

Essential Skills

English CommunicationSalesActive ListeningCustomer EmpathyResilienceCRM

Highlights

  • Actively hiring

More Details

RoleCall Center Senior Associate
IndustryInformation Technology & Services, Telecommunications
DepartmentCustomer Support
Employment TypeFull Time, Work from office

About the Company

NTT DATA logo

NTT DATA

Information Technology & Services

Call Center Senior Associate at NTT DATA | SkillMX | SkillMX