Call Center Senior Associate
NTT DATA
NTT DATA
Join NTT DATA, a global leader where people are at the heart of our success. We foster an inclusive environment that values contributions and drives innovation. As a Customer Sales Executive, you'll be part of a pioneering team, gaining exposure to Fortune 500 clients and world-leading technology partners. Our commitment to growth offers ample learning opportunities, and we provide a supportive community across 57 countries. Discover a career where your efforts make a tangible difference.
NTT DATA offers a comprehensive benefits package, including medical, vision, and dental coverage, an Employee Assistance Program, RRSP options, and disability benefits. We also provide all necessary equipment, virtual paid training, and robust rewards and recognition programs, along with opportunities for internal career advancement.
As an Entry-level Outbound Sales Associate, your primary role will involve engaging with Canada-based customers to promote telecom products and services. You will drive revenue by understanding customer needs and offering tailored solutions.
Key duties include: - Conducting high-volume outbound calls to prospective and existing clients. - Presenting and promoting telecom plans, upgrades, bundles, and retention offers. - Identifying customer requirements and recommending appropriate solutions. - Meeting daily, weekly, and monthly sales targets. - Professionally managing objections and rejections. - Maintaining accurate records in the CRM system. - Adhering to scripts, quality guidelines, and process standards. - Delivering exceptional customer experiences while maximizing sales.
We are seeking candidates with a strong sales acumen and persuasive abilities, complemented by excellent communication skills and a neutral, clear English accent. Essential qualifications include active listening, customer empathy, and resilience to handle rejection effectively.
Ideal candidates will possess: - A graduate-level education, with flexibility based on communication proficiency. - 2 to 4 years of prior experience, preferably in the BPO or sales sector. - Basic proficiency in using computer systems and CRM software.
NTT DATA
Information Technology & Services