Join NTT DATA as a Senior Associate in our Call Center, focusing on outbound sales for telecom products and services. This role is crucial for engaging Canada-based customers, driving revenue through consultative selling, and ensuring a positive customer experience. We are a global pioneer committed to your growth and fostering an inclusive environment where your contributions truly matter.

Engage prospective and existing customers through high-volume outbound calls, promoting telecom plans, upgrades, and retention offers. Understand individual customer needs to recommend tailored solutions and achieve daily, weekly, and monthly sales targets. Professionally manage objections, maintain accurate CRM records, and ensure adherence to all scripts, quality, and process standards. The goal is to deliver an exceptional customer experience while maximizing revenue opportunities.

This role requires strong English communication skills with a neutral and clear accent, coupled with a persuasive sales mindset. Essential abilities include active listening, customer empathy, and resilience to handle rejection effectively. Basic proficiency in system and CRM handling is necessary. While a graduate degree is preferred, flexibility exists based on exceptional communication skills. Previous BPO or sales experience is advantageous, though freshers are welcome.